Escalation Contacts
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This page should be customised for each event with specific contact information. |
Event-Specific Contacts
Complete this section before each event:
| Role | Name | Contact |
|---|---|---|
Lead Timer |
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Advanced Staff |
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Race Director |
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Race Control |
Escalation Order
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First: Attempt quick fixes from training
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Second: Contact Advanced Staff
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Third: Contact Lead Timer
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Fourth: Contact Race Control (for race impact decisions)
What to Report
When escalating an issue, provide:
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Your timing location
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What you observed (symptoms)
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What you tried (quick fixes)
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Current system status
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Test tag result (working/not working)
Example Escalation Message
"Finish line: No reads appearing for 5 minutes. Time Machine flashes when test tag crosses but nothing in RaceDay Scoring. Stream shows Collecting. Checked cables - all connected. Need help."
RaceDay Scoring Support
For software issues beyond race day operations:
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Documentation: https://help.rdscoring.com
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Support Portal: https://help.rdscoring.com/support/home
Time Machine Support
For hardware issues:
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Manual: https://www.manula.com/manuals/tridentrfid/timemachine/1/en/topic/introduction
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TridentRFID Support: (contact your equipment supplier)